Monday, March 17, 2008

The Best Ideas Are Often the Simplest: Chipotle's Call to Action


This post, like this concept, is short but powerful.

I'm a regular at Chipotle, the casual dining Mexican restaurant chain. Got my dinner to-go the other day, and upon finishing, go to throw away the bag and remnants. Some wording on the bottom of the bag caught my eye. It is the simplest drive to web tagline I've ever seen.

Three words, followed by a URL:

"Gripes and Happiness - www.Chipotle.com"

Short and sweet, but it speaks volumes, no? With 3 words, they let you know they are accessible, and they want to know what their customers think, positive or negative.

And they do. If you go out to the site, you find a section marked "Speak" with intro copy that begins "George,Lynn,Ken,and Dawn would like to hear from you. We'll write you back a real response. Speak and be heard." Oh and they have the aforementioned people's faces immortalized on the segments of a "Wheel of Fortune" type spinning wheel. (Hard to be too angry with that greeting you.)

Fanstastic.

Viral Marketing In Action: Mary J. Blige Reflections Commercial



This clip demonstrates the power of Web 2.0 and YouTube. It is the culmination of how viral and word-of-mouth marketing converged to create a spot-on marketing concept. The star is a wonderfully precocious 4 year-old girl named Nia. Nia's mother apparently posted a few clips of her singing along to Mary J. Blige songs (see here.) The clips subsequently got a lot of views(145K on the one linked above) and no doubt, word of mouth via YouTube. (Mary's a multi-platinum, grammy winning R&B superstar for the uninitiated.) Mary's people picked it up,realized the potential for a commercial promoting her Reflections album, and the rest is history.

Wonderful campaign, and quite remarkable considering, with Mary's body of work and fan base, she could have hired any actor or actress in Hollywood to be in her commercial.

PS Even if you've never heard of Mary, watch the clip, the concept is just darling. --K

Joining the Social Media Revolution: Last.fm Pt.2

Recently, I jumped into the pool that is Last.fm and blogged about it here.
I was curious to see what the hype was about, and if they were indeed creating "community around content." I left with a neutral posture on the tool, and vented my frustrations to the "Shade Tree Last.fm Users Guild." Following are some of the responses I got:

"I'll bet you've had your account less than a week."

"Why should we help you? Like we work for the company or something?"

"Just keep listening."

And the "Down the Rabbit Hole" response:

"Don't log in and you can listen to your own station. "


So I've kept on 'scrobbling' (indicating if I love or hate the song I'm listening to, and tagging it.) then let it rest for a few days. To my surprise, I now have some recommendations on my account, and I'm able to listen to some of them. Not bad for 2-3 weeks work. So I'm not unsold but not sold yet either, so I began to search for some more enlightened input than that which I solicited above. Enter Wendy Boswell of the Technophilia series on the Lifehacker blog. Her post "Fifteen Last.fm Power Tweaks" gave me some ideas which I think are practical, and others that only bolster my theory that I'm doing an awful lot of work for free and not getting much free music in return. Here are the "tweaks" I plan on trying:

#1 Exploit Your Neighbors. According to LH, after you play five songs, they will start to show "neighbors" with similar musical tastes at the bottom of your Last.fm page. Exploring their tags and playlists can result in new music for you to try.

#2 The "Not Enough Content" solution. As I lamented in Pt. 1 of this post series, I repeatedly got the "not enough content" message. One way around this potentially, is to click on your neighbors' tags and listen to the associated songs. If the tag has at least 15 songs behind it, it will add to your listened-to song count.

#5 Download Free Music. Evidently there's a ton of DRM-free, hassle free, free-free music to be had on Last.fm. Lifehacker says you can download it directly here
or link to users who have taken the time to create a free music "mega playlist" here.

So I will soldier on and let you know if my opinion of Last.fm improves.
For the complete list of Last.fm Power Tweaks, visit the LifeHacker post here.

It;'s Not Just for Print Anymore: PR and the Web

One of my recent adds to the blogroll is the 360 Digital Influence Blog by Ogilvy PR. Last week Laura Halsch posted "Writing for the Web", an instructive piece on re-thinking how to write press releases with the web user in mind. Ms. Halsch noted these key items and then asked for other tips:

1. Consumers are finding press releases through online search.
  • Use key words in release titles
  • Include links to more information in the releases
  • Consider visuals – online readers are used to images
  • Tell your story efficiently – online readers scan for headers, bullets, and key phrases

2. Consumers look to company press rooms as sources of information.

  • link to third party and social media sources
  • use conversational tone
  • again, incorporate multimedia
  • solicit feedback from your consumers – listen as much as you talk

3. Editors and reporters are reading blogs regularly (more than 57% according to a recent study)

  • you should be reading blogs too – keep up with (and ahead of) the curve
  • consider a corporate blog to help tell your story
To this list I'd add two more things from personal experience.

1. Trackback,trackback,trackback.

Trackbacks I like because they give visibility to sites you linked to right in the post. For instance, if I link to,say, Perez Hilton and leave a trackback, it's like automatic "link-love" from that site. This is a best-kept blogging secret that can lead to greater visibility for your post. Granted many blog platforms don't make it easy to create a trackback link, so you are forced to go look for an online tool. One I've used that works pretty well is Trackback Wizard.

2. Reach out to bloggers who link to you.

Building on Ms. Halsch's point on engagement, I make it a habit to reach out to bloggers who have added me to their blog roll, linked to me, or added me as a Favorite on Technorati. Technorati has a few widgets that keep count of your "links in" from other sites, such as their Ranking widget and the 'Blogs Who Link Here" section of their profile widget. This is another way to forge a relationship, learn,share, and engage.

Full disclosure: My employer, Lenovo, is a client of Ogilvy Worldwide.

All the Pieces Matter - Brand Identity and Word of Mouth


"...and all the pieces matter." - Detective Lester Freamon, HBOs The Wire

The mantra above from HBO's The Wire refers to doing thorough investigation of all pieces of evidence, no matter how seemingly insignificant. I think the same theory applies in Spike's post today on brand identity and word of mouth. Convincing the folks in the C-suite that word of mouth experiences are the bricks in the wall of a brand's DNA is still a tough sell in 2008. Many businesses still look at branding and WOM like a Teacup Yorkie "Cute,cuddly, and expensive, but of no real value." In other words , anything that doesn't result in a direct physical product or a direct monetary gain is foo-foo dust." Bellowing about this haughtily sounds good in the boardroom,"Monitor Facebook? Yeah there's a good use of money bwaaahaha!" but it is realistically just plain foolish.

Unfortunately, many companies don't get religion on WOM until something bad happens. They get a negative blog post written about a bad customer experience. A political action committee issues a press release condemning their manufacturing practices. Someone creates a "Spacely Sprockets Sucks" group on Facebook which gets 2000 members in 24 hrs. Then companies want to employ what Spike calls the "add-on" approach,running around with their hair on fire(no pun intended), at the expense of being authentic.:

"And for ANY piece of word of mouth marketing to even have a chance to work – an overall movement, or even tactics - it has to be authentic to the company. Thus the dangers of the “add-on” approach. I’m not talking about slapping the logo on a piece of literature or blog. I’m talking about something that is true to the brand, including the voice. The attitude. The vocabulary. The values. And those things can only be found down deep in the identity of a company."--Spike Jones
For us as IMC practitioners, I think we have to be proactive and not wait for someone to tell us to go cultivate this important area of marketing. We have to go listen, be present, measure, feel, process, reflect, then sell our company on why this matters. Because all the pieces of a brand's identity matter. All the pieces matter.


Sunday, March 16, 2008

My Cadillac Story Vlog Ups Cadillac's Street Cred



Cadillac has to be one of the brand reinvention success stories of this decade. They've very adeptly morphed themselves from your grandparents' cushy sedan to a way-cool cutting edge SUV and sports sedan brand which appeals to the coveted 18-35YO demographic. Cadillac took off like a rocket after the hip-hop community enthusiastically embraced the Escalade as it's SUV of choice, and they have not looked back since.

Enter their new viral video blog, My Cadillac Story. Customers can view celebrities and civilians sharing their own personal stoy on why they love these vehicles. Customers are also invited to join the club by "telling us your story" and submitting it for publication. Bingo I'm a star right alongside Travis Barker. I'm part of the club, I'm cool, right? They've established their own channel on YouTube as well as on their corporate site, and are running a drive-to-web teaser campaign in the Wall Street Journal and other publications. The one I saw featured Joan Jett. No vehicle mind you, just "Read Joan Jett's Cadillac story. Tell us yours. at mycadillac.com" or some such thing.

Now, be honest, 10 years ago did you ever think you'd see Blink 182 drummer Travis Barker, hip-hop superstar Fat Joe, or veteran rocker Joan Jett shilling for Cadillac? Barker, in my view, is their most clever and strategic choice as a pitchman, and not only because of his heavily "tatted" and pierced physique. Barker is also well-established among car enthusiasts as an avid car collector and customizer by way of numerous apperances on various "Pimp My Ride"-type car customization shows on cable. This lends even more 'street cred' to the Cadillac brand. (still can't believe I wrote the term 'street cred' and Cadillac in the same sentence, but I digress.)

To see one of 3 of Travis Barker's three Cadillac Stories go here.

Saturday, March 15, 2008

Your 24/7 Brand: Fire Extinguisher or Smoke Alarm?



Where is Your Fire Extinguisher?

When is the last time someone asked you the metrics for the "About", "Who We Are" or in a few cases, "Press Materials" area of your website? Have you ever asked a customer their impression of your company after reading that section? If you are like most organizations, the "Who We Are" section of the web is treated like the company's fire extinguishers hanging on the wall:

  1. Bought once. (READ: Outdated)
  2. Encased in glass. (READ: Not dynamic)
  3. Not proactive, but reactive.
  4. Used in case of emergency only. (Read:Ignored 99% of the time) and...
  5. Most employees couldn't tell you where it is. (Read: Not wel-integrated into the company's overall strategy)
Smoke Alarms

I would submit this area of an organization's website needs to be treated more like the smoke alarms in your house.
  1. Located properly throughout the home. (In this case, the web.)
  2. Everyone knows where they are. (Read: Strategic area of the site.)
  3. Tested for functionality throughout the year. (Read: Dynamic and updated continuously.)
  4. Proactive. Warn of impending trouble ahead of time. (Read: Mechanism available to warn of danger and react to it.)
My manager quotes this mantra often:
"Many businesses and non-profits fail to realize the web is their only marketing entity which is accessible 24-7. "
Let that marinate a second. In the web marketing arena, everyone tends to focus on the metrics tied to revenue - click through, conversion, bounce rate, page views, visits, et al. Revenue is what pays the bills, our shareholders, and us. I give this only so much credence. My personal view is, hey animals can count. What separates humans from the animals is our ability to think and reason.

What am I saying?

All the click-throughs in the world will not protect your company from a boycott, moral scandal, socially irresponsible investment, or a lawsuit. It will,however, for sure impact your brand, your image, your revenue, and your future. Hard and Fast. When something goes down, rest assured the "Who We Are" section of an organization's website is the first place the media, detractors, customers,etc. will head looking for ammunition.

The fact is in today's global economy, consumers are more socially, politically, and environmentally conscious than ever in history. Like it or not, these beliefs now dictate consumer purchasing decisions. Same goes for online. People are evaluating your company or institution based on its environmental policies, commitment to diversity, reputation of its leadership, human rights policies, etc. These things need to be clearly stated on an organization's website, whatever that position is, with a mechanism for discussion or feedback from your customers. Then my smoke alarm analogy comes into play.

Wednesday, March 12, 2008

Exploring Social Media: Test Driving FriendFeed



Google has created what I term a "Twitter on steroids" tool called FriendFeed. It consolidates your shared feed reader items, blog posts, youtube clips, flickr stream,etc into one RSS streamable feed. You may also share it on your Facebook profile page.
Again I'm giving it a test drive.Not sure it will stay, but blogging for class gives me the freedom to try these things out and report my impressions which is awesome.

So far, my feeling is "eh". It is nice not to have to run 5 different RSS feeds or html gadgets to your blog or portal page. I don't post videos to YouTube yet. I do see potential for it with broadcast networks who utilize all the content tools listed above and then some. It would be nice to subscribe to 1 feed for everything CNN sends out on the election, as an example. .Don't know if it will take off organically like Twitter did, and being a Google product, I expect the environment will be more stable. Judging from the 'tweets' I read, Twitter is like a temperamental sports car -- breaks down a lot but when its running, there's nothing better.

In general, I can't help but wonder when we reach a saturation point. Some links and subscriptions I have are really "just in case", as in just in case they say something profound I need to know. Jennifer, the Chief Curiousity Officer(you guys have the bomb-diggiest titles!) at Brains on Fire, went into this this week on their blog and it is very thought-provoking. She also asks if we now need "sub social networks" such as the do-it-yourself ones on Ning.

I commented on Jennifer's post that I got all excited to joining Facebook, but I'm not sure why now. MySpace I use to keep up with my younger cousins mostly. I do think Ning communities have some legs, because you don't feel like you are jumping into the wild blue yonder. You know you have something in common with the folks in the group, and you are all there for some specific purpose. Full disclosure: I joined the Society for Word Of Mouth run by Church of the Customer's Ben and Jackie. In the case of this community,you know the mods have a lot of credibility which creates a level of trust I still don't have in the 'big 2' (MySpace and Facebook). They also have a large network of marketing practitioners that I'm looking forward to learning from and sharing with.

What do you think? Are we reaching the sensory overload level in social media? Let me hear from you on this. --Krista

Saturday, March 8, 2008

Someone Calls "Shenanigans!" at SXSW


Remember how you used to feel when all the cool kids got to go to a party and you didn't?

That's how I feel watching the Tweets from SXSW in Austin,TX. Seems like a big interactive Grammys, complete with post-Grammy star-studded parties. Earlier today there was a Social Media Metrics forum that didn't hold water with some of the attendees, it seems. Here are some excerpts from the Twitter feed, which have to be some of the most dead-on feedback I've ever seen, from someone who uses the Twitter handle 'msaleem'. (Shout-out to Andy Beal for putting this in his Twitter feed.)

" Why is it that the people on these panels, talking about social media leadership, etc., have no social media presence?"

They're not making a solid argument about the existing metrics being insufficient, and they really don't have an alternative to offer.

"Marketers are not used to that level of analysis" - are you kidding me man?

Oh god... One panelist says "good question" (i.e. I don't have an answer), and the other one just concedes defeat.


Joining the Social Music Revolution Pt 1: Last.fm


Intrigued by Read,Write,Web's post on Last.fm creating communities around content, I decided as an experiment to set up an account, start using it, and see whether I should believe the hype. My perception going in was that Last.fm was a streaming internet radio site, where users could get music streamed to them based on listening preferences and history.

Unique to Last.fm is the concept of what they call "scrobbling". This means the Last.fm desktop tool keeps track of, or 'scrobbles' what songs you play on your computer via either iTunes or Windows Media Player. As it scrobbles, Last.fm also makes recommendations of groups you may want to join within the community who listen to similar music, and 'friends' or members who like the same artist, song, or genre. While you are listening to a song, you have the option to indicate whether you love or wish to ban the track they recommended. You may also tag the song or add it to your personal playlist.

What I like about Last.fm is the UI. The page layout on the tool is very intuitive with just the right amount of buttons and graphics. Compared to Pandora, they hands down have the coolest blog and social media widgets, featuring thumbnails of albums and allowing you to choose the color of the buttons. Last.fm is also compatible with other social networking communities like Facebook, Myspace, and others so you can
add the same widgets to your Facebook profile to share music.

Here's where I fell out of love with Last.fm.

After playing about 100 songs straight from iTunes to be 'scrobbled', I thought I was ready to add a Last.fm widget showing my preferences, tracks,etc. Wrong. I was repeatedly told "You haven't scrobbled enough music yet" to have a widget. What? Other times, I was told the music I played couldn't be added to my playlist because it was "badly tagged". Um, why is this my problem? So I go to work tagging my wayward songs, only to be told later some of them are 'unstream-able'. Despite the fact all four major record labels have a deal with Last.fm, not all songs are allowed to be streamed, or played on the site.

Ok, at this point I'm beginning to feel like an unpaid search engine optomization analyst.

I know! I'll play my newly formed radio station "Kristasphere Hot97" right?

Wrong.

As you play, scrobble, and tage your music you also build this personal 'internet radio station' which plays only music you like. I'm guaranteed never to hear "Unwritten" by Natasha Beddingfield? Hey I'm sold! The catch is, you have to pay to listen to your own station! Granted it is only $3 a month, but I have a philosophical problem with paying a fee after I've tagged, scrobbled, and loved or banned my heart out.

Being an Interactive Marketing practitioner and grad student, I know all this tagging, scrobbling, and community data(also known as Customer Generated Media) is like pure gold to the record companies and Last.fm. With the advent of sampling and collaborations on songs, I "get" what a tangled web clearing song rights can be.

I've been advised by the 'shade tree social music guild' to give it a couple more weeks. which I will do in the spirit of an experiment. Right now I'm not seeing how this trumps my iPod and iTunes.



Saturday, March 1, 2008

SXSW Breakout App of 2008: What Will it Be? - ReadWriteWeb

SXSW Breakout App of 2008: What Will it Be? - ReadWriteWeb

The SXSW extravaganza in Austin has been an application king maker for the last two years at least; Google's Dodgeball blew up there in 2006 and Twitter went from elite-chic to massively popular there in 2007.

Who's it going to be in 2008? We look at five possible contenders below, taking into consideration the special magic that is the SXSW experience. Lots of startups are hoping they'll go big next week in Austin, but in all likelihood only one, maybe two, actually will. (story continues on ReadWriteWeb here.)

3 Reasons Fortune 100 Diversity Web Marketing is Missing

We just completed a module where we had to write a discussion of diversity marketing presence on websites of Fortune 100 companies. Of the 18 of us in the class, I would estimate maybe 2 or 3 of us were able to actually find a distinct diversity marketing presence on a Fortune 100 site. Many talked about supplier diversity, employee and executive diversity, community relations, but only a scant few had intentional diversity marketing content. Of those who did have such content, it was because the product was specifically for a particular diversity group (ie black hair care products) or, to be blunt, because they are in a federally regulated industry and they had to.

Why is this? The demographicsre there: growth, disposable income, buying power,etc. So why is diversity marketing MIA? Here are my 3 theories based on this week's module and my own experience.:

  1. Fear of appearing to marginalize a particular group. I suspect some of the Fortune 100 are afraid if they create say an, Asian-American page, they will appear to be "digital segregationists" somehow.
  2. Cultural Ignorance. Despite the strides diversity groups and women have made in corporate america, the fact remains that the C-level suite is still predominately white and male. If someone who "looks like you" to put it in diversity training terms, isn't in the position to make marketing decisions,it may not be at the forefront of their mind to say , 'hey we need to include latinos in our marketing communications'.
  3. Fear of Scaring Off the Good Paying Customers. You arent' gonna like this, but it needs to be said. Some businesses, in 2008, may fear that by proactively courting the business off diversity groups, they will offend and lose their white customer base. Many consumers will still make value judgements about a company if they make a concerted effort to market to a diversity group they don't like.
So giga-readers, what do you think? Let me hear what you think on this.

Tuesday, February 26, 2008

New Media Has Made Product Marketers Lazy



"If the circus is coming to town and you paint a sign saying 'Circus Coming to the Fairground Saturday,' that's advertising.

If you put the sign on the back of an elephant and walk him into town, that's promotion.

If the elephant walks through the mayor's flowerbed, that's publicity.

If you can get the mayor to laugh about it, that's public relations.

And if you planned the elephant's walk, that's marketing."
-- Reader’s Digest

We received the above quote in one of our assignments for my New Media graduate course in IMC at West Virginia. I love it because its a good "made to stick" type quote. It also is a good illustration of what marketing is, versus what some in the ranks think it is.

New media has created a monster. Nothing new, but I think new media has allowed even more marketers to shirk their role at laying out the 4 Ps. Interactive media is now so pervasive, and so seemingly powerful, that it has made the notion of product planning and marketing seem unnecessary. The conventional wisdom seems to be, "hey you web guys get it on the glass and millions of hits will follow." Nevermind who they are, where they come from, where they go afterwards, or most importantly, if they are the right people and they buy something.

In my 20 years of marketing in the PC industry, whether it be direct 800#, catalog, print, and now interactive, I inevitably get asked by at least one product marketing person at some point "How are you planning on marketing the Whatchamajiggim 2.0 on the web/in the catalog/ad/etc?" Seems innocent enough right? (invoke the Charlie Murphy voice) Wrong. Wrong!

My philosphy is a marketer needs to have their elephant walk (marketing plan) planned out and together. Whether it ends up being advertised on a website or on a paper bill tacked on a telephone pole is secondary. As an IMC practitioner, and within that an interactive IMC practitioner, my job then becomes advising on the best tactic to achieve the marketing objectives for the product. Being the nice folks that we are, too often we get suckered into what is clearly the product marketing person's role. Now, being the ego-driven people we are, when product marketing gives us this input, we have to check our egos at the door, and not reject it because "we wouldn't do it like that".

What drives this misplacement of the marketing valence? Or, as I call it, the 'Marlon Perkins' approach to marketing. Remember Mutual of Omaha's Wild Kingdom with Marlon Perkins? (dont act like it's just me) Marlon never did any of the high risk work right? That was Jim's job. "Jim you go and give the rhinocerous an enema and I'll be upstream watching through the binoculars." Same thing with marketing. Product people love to throw their new offering over the wall to marcom, and the responsibility for failure or success of the product with it. I can't tell you how many times I've heard "Well the Whatchamajiggim 2.0 is in the catalog, don't look at me cause it didn't sell." No one questions if it's priced right, if the catalog is going to blue eyed doctors in Bergen County New Jersey, just run it in the catalog and the sales magically roll in like Crazy Eddie.

In fairness, there have been such significant layoffs of people, without commensurate layoffs of workload, that processes break under the weight. Also, techies love well, technology. SWOT diagrams and competitive analyses just don't get us as excited as 45nm Intel Quad Core processors. Because it isn't perceived by some as a quantitative science, (going through this master's program will cure you of that in a hurry) it gets demeaned and discounted as so much foo-foo dust.

All right, Interactive Media Nation, stand up! What do you say? Let me hear from you.

Fast Company.com Becomes a Social Media Tool



Joining the new Fast Company social media community, it felt like my first time in New York City; excited to be there,tons to see, knowing what I'd like to see, but no idea where I'm going and slightly overwhelmed. Rather than the traditional online web presence for a magazine, Fast Company has morphed itself into an online community built on the exchange of ideas.

When you log in, the site starts off with the "Big Idea" of the day for members to comment on, followed by the "official" Fast Company content, Member posts, Blog posts, and the omnipresent Robert Scoble, Tech Geek blogger. (When does this guy sleep?) You are then presented with a list of the day's most active conversations to discuss, rank,favorite,etc.

It comes with a comprehensive list of CGM options for members: your own profile page, favorites, links, RSS, groups, your favorite media, community networks, tagging, and your own blog. (SIDEBAR: The last feature is a new trend I'm seeing in social media - an "internal blog" so to speak, which originates inside the community. Probably a future post topic.)

FastCompany.com is a brand new community launch, which is no easy feat to pull off . I have high hopes for this launch knowing it is in the capable expert hands of Senior Editor Ms. Lynne d. Johnson.Fast Company magazine to me is "business for hipsters"; if you've read or subscribed to it, you know it has its own voice and,well, its just funky. I forward to seeing this publication extend its funky, unique business voice into the social media arena.

Tuesday, February 19, 2008

Top 100 analyst blogs « Technobabble 2.0

Top 100 analyst blogs « Technobabble 2.0

Thursday, February 14, 2008

Adam and Tyler's Big Idea



Kind of a "Harold and Kumar Go to White Castle" for the brand marketing set, Adam and Tyler's Big Idea blog is one of those projects you wish:

a) you'd thought of because it looks like so much fun.
b) you wish you could do at your company without fear of playing "you bet your job".

Adam and Tyler are brand managers for New 1/3 Less Fat Philly Cream Cheese at Kraft. In an effort to build a promotion strategy, Adam and Tyler took to the YouTube airwaves for help from us, the public.

This is customer sourcing that works and pokes fun at itself simultaneously. (Note how many times they say "two-way conversation" and "media training". ) After sifting through many ideas, brainstorming, and consulting with their boss, the dynamic duo came up with "Breakfast from Heaven". "BFH" involved Adam and Tyler flying various major routes on Jet Blue, and serving bagels with New 1/3 Less Fat Philly in the back of the plane. But they didn't roll out unprepared. Like Jackie Chan and Chris Tucker in Rush Hour 2, they had to "mack out" and get their style game together. The solution? White tuxedos, with red bow ties to reinforce the brand.
The genius of this is, it makes crowdsourcing and cgm fun. (Last.fm are you listening?) You like these guys so much and get so engaged in the project giving your input isn't a chore. (even if you aren't getting paid.)

I'd love to see more marketers try this approach, whether they are already bloggers or not.

Note to Adam and Tyler: Please do this again for your next project! We need another two-way conversation!


Tuesday, February 12, 2008

Bryant Park Project's 'The Most' Segment Live in Technicolor



Since I gushed about the BPP here yesterday, I thought I'd share a link to their blog
shows you what their cgm/seo/web-20 segment "The Most" looks like. Watch here.


Ethics and New Media: To Cookie or Not to Cookie, That is the Question


Last week in class our topic was Ethics in New Media. We looked at it in two areas: web marketing to children online, and the impact of data mining and electronic direct marketing on consumer privacy. The consumer privacy piece was one of those 'train wreck' topics, where the more you read about it, the more uneasy you became, yet you couldn't stop reading about it. The case study was on DoubleClick's ill-advised attempt in 2002 at selling its clickstream data to cross-reference with personal identification data, and the privacy uproar that followed.

I found myself reflecting on what steps to take as an IMC practitioner to ensure any project I run is ethical, but also on how this affects me as an individual. For example, say a couple was expecting a baby, but did not want to publicize it immediately. However, if you knew some of their online purchasing patterns for baby books, prenatal vitamins,etc, what damage could that do potentially? What if the wife was in the middle of a job search, and an employer didn't want to hire someone who would be on maternity leave within the year? If you let your mind run, you'll become a conspiracy theorist, but seriously it is worth some reflection. In all things, I take into account not the short term effect, but what precident it may set in the future.


Okay at this point hopefully I haven't freaked you out too much. I'll leave you with one of my reference articles on new media buying from Fortune magazine, entitled "Walk Softly and Carry a Big Checkbook".
--K

Monday, February 11, 2008

Radio 2.0: NPR's Bryant Park Project


"NPR" and "hip" are not terms you think about seeing in the same sentence. NPR's news program , The Bryant Park Project, will change your mind. It has all the requisite elements of hipness: underground following, irreverence, Web 2.0. Web 2.0? On a radio show? On NPR? That's right.


Taking it's name from their studio location high above New York City's Bryant Park, the BPP’s description says it's:

"...a blog, radio show, podcast and ongoing discussion of the news. On the radio, The Bryant Park Project is a morning drive-time news show that will change your life, speed up your commute, and jack your test scores 50 points — in whatever order you choose. On the Web, The Bryant Park Project is a glorious digital river of podcasts, videos, photos, blogging, debating, and giblets so cool we're afraid to name them. Do you belong here? You bet. Look, they let the rest of us in. Our gang aims to make you feel at home, with surprising interviews and tasty segments soaked in fully carbonated NPR smarts. So pull up a chair, will ya?"


See what I mean?

Hosted by NBC News and MTV veteran Alison Stewart and NPR news anchor Rachel Martin, The BPP, as it is called by its listeners, is never the same show twice. With typical radio programs, the host and news anchor don’t talk to each other on air, let alone the producers. On the BPP, everyone talks to everyone, at any time, about most anything. What makes The BPP truly special, however, is how they've seamlessly integrated Web 2.0 technologies with the radio broadcast. It is literally the sum total of these elements which comprise the show. "We were always designed to be as much a digital experience as a radio experience. So, when you look at it from that perspective, being in as many of the Web 2.0 technologies as existed made sense. ", said Laura Conaway, web producer for The Bryant Park Project.

So, how does it all come together? First, the radio show itself consists of several segments: “The A-Block” which covers the day’s top stories, “The Ramble” which covers any topic they find interesting at the time, and “The Most”, where they run down the most blogged about, most commented, most emailed stories on the web that day, as well as top Google search trends. Finally the video podcast within the blog, called “The Rundown”, features the shows' producers sitting in the studio, as comfortable as if they were in your living room, briefing listeners on what topics will be covered for the next day’s show. During the show, The BPP’s Twitter feed is alive with followers interacting with the hosts and staff. “What is cool about it for me is you are working with stuff that that nobody else has ever really worked with yet, at least in the way that we do. I don't know of many radio show that have, sort of, active contact with their listenership that we have through the Twitter feed for instance. “ said Ms. Conaway.

The Tweets(twitter messages) can be as simple as what the crew had brought in for breakfast that day, to requests for photos of voting scenes from around the country on Super Tuesday. All the above are then posted on the BPP’s blog, and via RSS, the posts are fed to the Twitter feed. Listeners found they liked Tweeting each other so much they started a second, community social thread called the BPPDiner. Out of one message Ms. Conaway sent, the feed has grown to over 300 followers since January. If you miss the live show, there’s a podcast available in three flavors: The A-block, full broadcast, and video podcast.

Many times, the show’s content comes from the blog or Twitter discussions. For instance, when a listener made this comment on a blog post about trans-racial adoption last November, The timing of this NPR story is serendipitous for me. I have long been struggling with my family's in-process trans-racial adoption, but for almost opposing reasons to those in this story???we're a black family attempting to adopt a little white girl.” it became feature story on the radio show a couple of weeks later. Listen here.

The BPP embodies what I mean by "gigamedia"- standing out from the Web 2.0 crowd by taking the technologies available and doing something brand news and seamless with it. “Will it emerge as a wonderful tool for build a large community, the sort of large community you normally think of great big national radio shows having? I don't know.”.Ms. Conaway surmized, “I can tell you that the texture of the experience is great - it's really fun.”

Wednesday, February 6, 2008

7 Vital Tips For Launching a Social Justice Blog


Social justice blogging is not for the faint-hearted, but it can make a difference.
A colleague of mine recently asked me for some tips on starting a new social justice blog, since I am a 'veteran' of this blog genre. I thought I'd share them with you too, to show blogging can be effective for more than just the "tech glitteratti."

1. Be prepared for media requests.

This is one thing which totally caught me off guard. I just considered myself an average citizen trying to raise awareness on an issue.However, bloggers are now considered to be legitimate journalistic "go to" sources - just look at the presidential debates. So,out of nowhere, I'm getting email requests for interviews from MSNBC, Chicago Tribune, ESPN, etc, and I was totally not expecting it. You'll need to weigh the risks of blogging in your own voice and identity, depending on how volatile your cause is. The media respects if you use an alias. By all means if your interview is posted on the web, post the link.

IMPORTANT: I learned this the hard way. Make the press call you, so you don't burn up your cell phone minutes. Seriously. I was usually on the phone for 30 minutes to an hour, and they may use one quote from the whole conversation anyway.

2. Search Technorati for other Social Justice bloggers and reach out to them.

This is beneficial for a lot of reasons. First you can get ideas on how to structure your blog,linking opportunities,etc. Secondly, reach out to the blogs you like and ask if they'd consider linking to you once you have a couple posts under your belt. I've found most of the time they are happy to do this if you email them. I've made some terrific friends and contacts through this experience.

3. Utilize Blog Widgets (Add-Ons) Where It Makes Sense.
I've found the most worthwhile add-ins to be Technorati, delicious, Twitter, and link this. You can spend too much time on these easily, so once you familiarize yourself with them, pick a couple to incorporate into your blog and go with it. After using eveything under the sunshine it seems, I've found Technorati has most of what I need.

4. Comment on Other Social Justice blogs - a lot.

This helps get your blog and name out there to other audiences and give readers a chance to click your profile and see what you're about. I found once I built up a cadre of posts,

5. Have a Plan for the "Tin-Foil Hat Wearers"
(props to David Churbuck for hipping me to this term.)

Rest assured, the lunatic fringe (aka tin-foil hat wearers) will read your blog and either comment or email you. To protect yourself:

  • Set your commenting feature so that you have to approve them before they are published.
  • My rule was I would publish comments I didn't agree with, as long as they were civil. Even my biggest detractor on the blog wrote me and thanked me for allowing him to be heard. Again this will boost your credibility among the blog community.
  • Ignore any "lunatic fringe" emails unless you are threatened.
  • Try not to let your emotions get the best of you, or you'll write posts you regret later.
  • I found that the racist/sexist people would only email me, rather than comment. Some I responded to, some I didn't - just depending on my gut feel.

6. Install a Visits counter and check it regularly.

My favorite is SiteMeter . The reason is sometimes online newspapers or blogs with big followings link to you and don't tell you. You have these huge traffic spikes and
you don't know why. SiteMeter shows you where your traffic is coming from by referrals,location, what link they came in on or left on, how many pages they view etc. Google Analytics does this well also, but I found it was more detail than I needed for my purposes.

7. Look For News Sites that Post Links to Blogs on Your Topic

The way this works is: if you link to a story on say, Super Tuesday, some news sites have a link list that shows "Who's Blogging About______?" with links to those blogs. So, if you link to that story, your blog may appear in the list. It is a good way to build your traffic,get other points of view on your cause, and network with those bloggers.

Let me hear about your experiences out there and any lessons learned you may have.

Monday, February 4, 2008

Showing Cake Love Some Love: 5 Ways to Make Their Blog Buzz Better

1. Post an excerpt from your upcoming book on your blog. Let customers comment on it and give their feedback.When your cookbook comes out post the link to Amazon.com to purchase it.

2. Links! Warren. you are missing a major opportunity to build and sustain buzz on your bakery and blog by not putting links to the entities you reference in every post, like I just did here.

3. Utilize tagging and ranking tools such as Technorati or delicious to make your blog more visible to other blogs, allow them to link to you, and vice-versa. Use their "widgets" in the right nav on your site to raise your buzz level.

4. Enable emailing capability on your posts. This is another opportunity to raise your Technorati rank and visiblity.

5. Re-enable your comments and respond. Blogging is all about conversation, and I think you have plenty to share, but your readers want to hear from you regularly. You can hire someone to assist you with this if you do not have time.

Thanks and I'll take a vanilla cupcake with chocolate icing in the mail please. ;-)

Tuesday, January 29, 2008

.gigamedia is Here!

Come with me as I explore and critique the world of .gigamedia - blogs, cgm, seo, web 2.0, social media,etc.